As children playing hide and seek, there seemed to be so many places where we could hide and never be found. With the world becoming ever smaller through technology, hiding is increasingly difficult. Cameras peer down on us at red lights, in our workplace, in stores and even at home. Now, those cameras are being augmented by new technologies that track our cars, cell phones and possibly any product we buy.
This location-tracking technology also is being used to streamline supply chains for corporations, seeking to move products to the market faster, and to monitor assets and prevent inventory loss.
Soon, companies also will be able to track your location. Imagine walking through your local supermarkets, and as you pass through the aisle, an electronic coupon for your favorite cereal is beamed to your phone.
However, many privacy advocates are worried about the implications of these new surveillance systems. Such technology means that marketers and others could know your whereabouts at any time.
Location tracking is not one, single technology. Rather, it is the convergence of several technologies that can be merged to create systems that track inventory, livestock or vehicle fleets. Similar systems can be created to deliver location-based services to wireless devices.
Current technologies being used to create location-tracking and location-based systems include:
Geographic Information Systems (GIS) - For large-scale location-tracking systems, it is necessary to capture and store geographic information. Geographic information systems can capture, store, analyze and report geographic information.
Global Positioning System (GPS) - A constellation of 27 Earth-orbiting satellites (24 in operation and three extras in case one fails). A GPS receiver, like the one in your mobile phone, can locate four or more of these satellites, figure out the distance to each, and deduce your location through trilateration. For trilateration to work, it must have a clear line of sight to these four or more satellites. GPS is ideal for outdoor positioning, such as surveying, farming, transportation or military use (for which it was originally designed). See How GPS Receivers Work for more information. Photo courtesy U.S. Department of DefenseArtist's concept of the GPS satellite constellation
Radio Frequency Identification (RFID) - Small, battery-less microchips that can be attached to consumer goods, cattle, vehicles and other objects to track their movements. RFID tags are passive and only transmit data if prompted by a reader. The reader transmits radio waves that activate the RFID tag. The tag then transmits information via a pre-determined radio frequency. This information is captured and transmitted to a central database. Among possible uses for RFID tags are a replacement for traditional UPC bar codes. See How RFIDs Work for more information.
Wireless Local Area Network (WLAN) - Network of devices that connect via radio frequency, such as 802.11b. These devices pass data over radio waves and provide users with a network with a range of 70 to 300 feet (21.3 to 91.4 meters).
Any location tracking or location-based service system will use one or a combination of these technologies. The system requires that a node or tag be placed on the object, animal or person being tracked. For example, the GPS receiver in a cell phone or an RFID tag on a DVD can be used to track those devices with a detection system such as GPS satellites or RFID receivers.
In the next section, we'll take a look at how location tracking can be used to streamline supply chains and track fleets of trucks, ships and planes.
Types of Tracking
Companies are finding location-tracking technologies ideal for better managing inventories or fleets of vehicles. Knowing the exact location of each piece of inventory helps to control the supply chain and saves money by not losing those assets that are in transit. Companies, such as retailers, must consider how to track inventory across a wide area, either country or state, and in a smaller area, such as the warehouse or store.
On a large scale, companies must track their vehicle fleets across the country or the world. GPS is the ideal tracking technology for tracking over large areas. To do this, every vehicle needs to be equipped with a GPS receiver. As the vehicle crosses the country, the GPS satellites track the truck's position. With GPS, the operator can request positioning at anytime. However, GPS is limited in smaller areas or indoors.
Local-Area and Indoor Tracking
A good example of where GPS would not be suitable for tracking items is in a warehouse or hospitals. The accuracy provided by GPS is not sufficient for such a small scale. Consider all of the medical equipment, wheelchairs, gurneys and even patients that need to be tracked. GPS is not a practical or cost-effective solution.
For smaller areas, companies and healthcare organizations would likely use a network of RFID tags and readers to monitor the location of assets or inventory. A wireless LAN also would be more suitable. In such a system, each asset would be tagged with an RFID tag, and readers would be placed in strategic locations to be able to accurately read those tags within a matter of inches. A hospital worker would be able to find the exact room a wheelchair is located and retailers would be able to locate an item on any given shelf.
Another example of how this technology is already being deployed is in tracking children in some amusement parks. A child can wear a wristband with an embedded RFID tag. Park staff can track that tag through location receivers positioned around the park. One system in use at Legoland in Denmark even allows for the tag identification number to be registered with the parents' mobile phone.
Location tracking isn't limited to just allowing an organization to know where its assets are, these technologies also will help retailers and marketers find you to better target their key markets. In the next section you will learn about location-based services being deployed by wireless service providers.
Mobile phones are becoming more than just a way to call a friend, they are now allowing us to organize our lives, connect to the Internet, shop and take photos. Soon, new location-based services will be offered as new location-aware technology is rolled out. These location-based services will offer personalized services that are connected the specific location.
Currently, the most recognized location-based service is the navigation systems found in many new cars. As these technologies advance, it will be easier to find the services you are looking for. For example, if you are looking for an ATM, you just ask for it and the system gives you the location and directions. Other services include traffic advisories and roadside assistance.
On a smaller scale, wireless LANs will be set up in malls and other areas of commerce to locate wireless devices equipped to receive messages. Here is where retailers can send coupons or other offers to your cell phone as you walk through their stores. Shoppers will likely have the choice to opt out of these services.
The success or failure of location-based services largely depends on the roll out of E911 Phase 2 deployment, which is requiring wireless service providers to more accurately locate cell phones in case of emergencies.
In America, we learn from an early age to call 911 when there's an emergency. When we dial 911, the call is automatically forwarded to a public-safety answering point (PSAP), also called a 911 call center. When the call is answered, the 911 operator is provided with automatic location information (ALI), pinpointing the exact position of the call. Today, many areas also have Enhanced 911 (E-911), which allows a PSAP to determine the general location from where the call originated, but cannot yet pinpoint the location.
According to the Cellular Telephone Industry Association (CTIA), 150,000 emergency wireless calls are made in the United States each day. The government has stepped in to ensure that E-911 capabilities are improved. New technologies being developed by wireless service providers at the demand of the Federal Communications Commission are expected to enhance the location-finding ability of E-911 to locate the exact position of a wireless emergency call.
The FCC is rolling out E-911 in phases:
Phase 0 - This is the basic 911 process. Wireless calls are sent to a PSAP. Service providers must direct a call to a PSAP even if the caller is not a subscriber to their service.
Phase I - The FCC's rule requires that a phone number display with each wireless 911 call, allowing the PSAP operator to call back if there is a disconnection.
Phase II - The final phase requires carriers to place GPS receivers in phones in order to deliver more specific latitude and longitude location information. Location information must be accurate within 164 to 984 feet (50-300 meters).
Without Phase II, a caller's location can only be narrowed down to the cell from which the call originated. When Phase II is implemented, a cell-phone user's phone number, or Automatic Number Identification (ANI), and the address and location of the receiving-antenna site will be sent to the E-911 Tandem, the switch that routes 911 calls to the appropriate PSAP based on the ANI-defined geographic location. Once the caller's voice and ANI are transferred to the PSAP, the PSAP operator will be able to view a graphic display that shows the longitude and latitude of the person as accessed through GPS satellites. The operator's computer will link to the ALI database, which stores address data and other information.
The implementation of Phase II technology introduces new commercial opportunities. As mentioned in the previous section, location-based services will leverage the infrastructure of E-911 technology to deliver commercial services to phones, including advertising. These new technologies also create concerns over privacy, which we will examine in the next section.
On February 16, 1968, Alabama Senator Rankin Fite made the first 911 call in the United States in Haleyville, Alabama. The Alabama Telephone Company carried the call. A week later, Nome, Alaska, implemented a 911 system. In 1973, the White House's Office of Telecommunication issued a national statement supporting the use of 911 and pushed for the establishment of a Federal Information Center to assist government agencies in implementing the system.
Have you ever wondered why 911 was chosen as the universal emergency code in the United States? Prior to the 1960s, there was no universal number to call for emergency help. In 1967, the Federal Communications Commission met with AT&T to establish such a number, according to the National Emergency Number Association (NENA). But why did they choose 911? Why not 422 or 111?
There are several reasons why 911 was chosen. It's a short, easy to remember number, but more importantly, 911 was a unique number -- it had never been designated for an office code, area code or service code.
Location and Tracking Privacy
The words location tracking can lead many to worry about privacy. Some may worry about the government knowing their whereabouts, stalkers spying on them or even a spouse monitoring their movements. Although the technology could allow anyone to find you at any given moment, measures are being taken to prevent this kind of abuse.
Wireless companies are ensuring consumers that federal law prevents these scenarios from happening. In 1999, the U.S. Congress amended the Communications Act of 1934 to include a privacy provision by adding section 222, which states:
222 (a)Every telecommunications carrier has a duty to protect the confidentiality of proprietary information of, and relating to ... customers ... (b)A telecommunications carrier that receives or obtains proprietary information from another carrier for purposes of providing any telecommunications service shall use such information only for such purpose, and shall not use such information for its own marketing efforts. (c )(1) PRIVACY REQUIREMENTS FOR TELECOMMUNICATIONS CARRIERS. - Except as required by law or with the approval of the customer, a telecommunications carrier that receives or obtains customer proprietary network information by virtue of its provision of a telecommunications service shall only use, disclose, or permit access to individually identifiable customer proprietary network information in its provision of (A) the telecommunications service from which such information is derived, or (B) services necessary to, or used in, the provision of such telecommunications service, including the publishing of directories. (2) DISCLOSURE ON REQUEST BY CUSTOMERS. - A telecommunications carrier shall disclose customer proprietary network information, upon affirmative written request by the customer, to any person designated by the customer.
This provision is intended to protect consumers' information from being given out. However, consumers must decide how much privacy they are willing to trade for the conveniences and benefits offered by location-tracking technology.