For every company, customer service is a real – and time-consuming – concern. Many businesses support their products through a customer service department. This usually means people who answer phone calls from customers, as well as by email or online chat. To use the latter, a customer clicks a link requesting to chat with a live person, and a customer service representative answers the request and speaks with the customer through a chat window. For email customer service, the customer fills out a form at the website or sends an email directly to a particular address.
Since these services only rely on having a reliable phone, internet connection and web browser, businesses have looked increasingly at hiring home-based workers. This can be a great opportunity for someone looking to work when the kids are in school or have gone to bed. Customer service contracting firms like OutPLEX and Alorica cover email and live chat support in addition to inbound and outbound phone calls. Other companies, like Amazon, Williams-Sonoma or U-Haul) hire home-based agents directly. The pay rate may be low, but the companies usually offer bonuses if the agents meet certain targets.
There are also home-based positions for reservationists, sales agents, travel agents and virtual assistants (these do executive assistant work for people or companies). You can find jobs in all these areas by searching a major job board like Indeed.com or Monster.com.