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How the Verizon Hub Works


Verizon Hub Phone Features
With the Verizon Hub, you can manage up to 128 contacts, each with up to three different phone numbers.
With the Verizon Hub, you can manage up to 128 contacts, each with up to three different phone numbers.
Courtesy Verizon

The Verizon Hub has several additional call functions beyond the basic phone and intercom features. Some of them are familiar to cell phone users. For example, you can send and receive text and photo messages or view video messages from your Verizon Hub. But you can only send messages to Verizon Wireless phones.

The call forward function allows you to direct incoming calls to a different phone number. You can activate or deactivate the feature at any time. This can come in handy if you're expecting an important call but won't be home.

The simultaneous ring function is similar to call forwarding. First, you select up to three additional phone numbers using the Verizon Hub base. When you receive an incoming call after activating simultaneous ring, all the phones belonging to those numbers will ring. The Hub switches the call to whichever phone line picks up first.

Tired of getting interrupted by phone calls while watching your favorite television show? Set the Verizon Hub to do-not-disturb mode and all calls route to your voice mail. And you don't have to worry about missing an important call from a specific person, either. You can program specific numbers to ring through even if you activate the do-not-disturb feature. You can even set the Hub to ignore any anonymous calls.

You can also use the Hub to block calls from certain numbers. When you receive a call, the Hub's base will give you the option to answer the call, send it to voice mail or block it. If you choose to block it, that call will go to voice mail. But all future calls from that number will receive a message saying that no connection can be made to your phone.

Because the Verizon Hub uses VoIP, you must take special considerations into account when it comes to 911 calls. Most emergency response centers have trouble identifying the origin of VoIP calls. A call from a VoIP device might get routed to a center that's less convenient than another simply because the phone system can't be sure where the call originated.

To address this issue, Verizon requires users to set a location when setting up the Hub for the first time. The user must enter the address where the Hub will be used. That way, Verizon will be able to route the call to the appropriate emergency response center. It's important to remember that you must update this information if you move. Otherwise, emergency calls could go to the wrong center.