Many businesses support their products through a customer service department. In many cases, this means people who answer phone calls from customers. A growing number of businesses also offer customer service electronically through their Web sites and by e-mail.
At a Web site, customer service might include live chat sales and support. To use this, a customer clicks a link requesting to chat with a live person, and a customer service representative answers the request and speaks with the customer through a chat window. For e-mail customer service, the customer fills out a form at the Web site or sends e-mail directly to a particular address.
Since the live chat and e-mail depends only on having a reliable Internet connection and Web browser, businesses have looked increasingly at hiring home-based workers for these services. As a result, customer service contracting firms like Talk2Rep cover e-mail and live chat support in addition to inbound and outbound phone calls. While the pay rate is often minimal or commission-based, the growing demand for online customer service makes it a reliable source of income if you have a knack for it.